How We Review

Here at Casivo.ca, our primary aim is to ensure that your online gambling experience is both enjoyable and responsible. We take an extensive approach to rigorously evaluating the casinos listed on our platform. On this page, we’ll walk you through each of these steps, offering insights into our evaluation process and demonstrating how we subject each casino to our rigorous examination.

Johan Lofgren
Author
Johan Lofgren
Editor-in Chief Email X Linkedin Instagram
Fact checked by: Emma Johnson

Factors in our review process

Our commitment at Casivo.ca is to teach and equip casino enthusiasts and players with knowledge, honest reviews, and objective ratings, empowering them to make well-informed choices when selecting a casino and depositing their hard-earned money.

To achieve this objective, we consider various factors that define a online casino’s quality, distinguishing between the exceptional, the good, the mediocre, and the subpar. With years of expertise in the casino industry, we skillfully navigate the intricacies of each casino site, asking the right questions to determine whether a casino passes our stringent criteria.

We present you with all the relevant information and impartial assessments for each provider in our listings, ensuring that every casino featured on our site has successfully undergone an extensive review with real-life tests.

Security and licensing

Our initial priority when evaluating a casino at Casivo.ca is trustworthiness. If an online casino fails this test, it lands on our blacklist, and we won’t endorse it in any way.

To begin our review process, we start by evaluating the security and trustworthiness of a casino. Ensuring your funds and personal information are secure is paramount. We verify the casino’s commitment to providing a safe, fair, and legitimate service by assessing the following:

  • A license from a reputable and legitimate body.
  • Website security: SSL, contact information, privacy policies, and cookie notices.
  • Regulated and fair casino games are verified by reputable bodies such as eCOGRA.
  • Emphasizing responsible gambling with safety measures in place, such as tools and helplines.

Welcome offers and promotions

Bonus offers play a pivotal role in adding that extra dose of excitement to your gaming experience. Our experts meticulously assess and compare these bonuses to ensure that you have access to the most rewarding and enticing deals available.

Our criteria for endorsing top casinos include evaluating welcome bonuses and ongoing promotional offers, some of which can be quite substantial, reaching into four figures. These bonuses are a key factor in our review process, and we pose three essential questions to gauge their quality, ensuring that you receive the best value for your bankroll.

  • The total amount of a welcome bonus and how generous it is
  • How reasonable the terms and conditions are.
  • Clear information regarding the offer.
  • Loyalty rewards and VIP schemes.
  • Calculate the true value of the casino bonus.

Casino games and software

Ensuring a top-notch casino site involves offering a diverse and comprehensive selection of casino games. We prioritize our readers’ satisfaction, striving to guarantee that they can enjoy the best games from reputable providers at any casino we endorse.

For us, the heart of online casino gaming lies in the variety of games offered, which extends beyond mere preference for specific titles or sports to include an extensive range of product options. Our assessment of an operator’s game portfolio encompasses an evaluation of game categories and much more:

  • Variety of games.
  • Options to play for free.
  • If the casino has reputable software developers.
  • How the experience on all types of devices.
  • Third-party tests to verify safe play and a fair outcome.

Banking methods for deposits and withdrawals

Another aspect that falls under both security and overall satisfaction is how players make deposits and withdrawals. We consider the security and efficiency of transactions to be of utmost importance when evaluating online casinos.

To ensure the reliability of these processes, we personally test deposit and withdrawal procedures, identifying any potential issues. Our aim is to provide you with a comprehensive assessment of the casino’s performance in managing your money, with the following criteria:

  • How easy it is to make a withdrawal and deposit.
  • How secure the payment methods are.
  • Speed of withdrawals and overall processing speeds.
  • Transaction fees involved.
  • Accepted currencies.
  • Limits to withdrawals and deposits.

Customer support

Customer support is a critical aspect of any online casino experience, and our team evaluates the extent to which each recommended casino prioritizes the well-being of its customers.

We assess the operator’s treatment of its customers by examining factors such as response times and service quality. Several other factors come into play when determining whether a provider successfully passes the customer service evaluation with excellence. Here are the factors that help us determine if the casino is up to speed with taking care of their customers:

  • How easy it is to access the support.
  • How fast it is to come to a resolution.
  • Service hours
  • Support channels such as email, phone, live chat.
  • Support center and FAQ section.

Overall site experience and interface

A strong brand identity often indicates a well-structured and comprehensive experience, highlighting a provider’s commitment to enhancing the overall customer journey rather than merely offering games on a generic website.

An appealing colour scheme and distinctive design can keep players engaged longer, creating a more enjoyable experience compared to sites with outdated or unattractive layouts. A well-designed online casino adds to the overall enjoyment, and that’s one of the main reasons why a site can be more attractive to play on than others.

Here are the criteria we use when assessing if a casino has the X factor and what makes it special:

  • Navigation and how easy it is to find sections.
  • Colour schemes and overall feeling of the theme.
  • How it’s optimized for computer, mobile phone and tablet.
  • App experience.
  • If the casino has the same experience on all devices.

How we rate casinos with these factors

So how do our team consider each factor and put them to use? It comes down to what factors are the most important for casinos to make the cut.

Every factor we have gone through is essential for a safe and fun experience, and they must be met for us to recommend an online casino to our players. If a casino falls short on either requirement, it opens a potential risk, and we will effectively not list it.

We take gambling seriously

Our team of experts have several years of experience with online gambling, both working but moreover, being enthusiasts and fans of the industry.

We pride ourselves in how we use our processes to deliver the best platforms and the latest trends in the online casino industry, making it clear that we take that extra step.